Noritz Error Code 72: Flame Rod/Gas Valve Issue

Severity
Warning
Type
digital display
Where to look
front panel
Estimated repair cost: $100 — $350 (parts + labor)
Warning: Your Noritz water heater is experiencing a flame rod or gas valve issue, which has caused it to shut down. It's safe to troubleshoot, but call a professional if you're unsure.

How to Fix Noritz Code 72

  1. Step 1: Check the pilot light. If it's out, follow your Noritz water heater's manual to relight it.
  2. Step 2: Inspect the flame rod for any signs of damage or buildup. Clean it gently with a wire brush if necessary.
  3. Step 3: If the problem persists, call a professional HVAC technician. They can diagnose and repair the issue safely.

How to Reset Noritz Code 72

  1. Turn off the unit using the power button on the front panel.
  2. Turn off the gas supply valve.
  3. Turn off the circuit breaker supplying power to the unit. Wait 30 seconds.
  4. Restore power at the breaker, then open the gas valve.
  5. Turn the unit back on. If the error returns, the underlying issue needs repair.

Resetting clears the code from the display but does not fix the underlying fault. If the code returns after reset, proceed to the diagnostic steps above.

What Does Noritz Error Code 72 Mean?

Noritz error code 72 indicates a problem with either the flame rod or gas valve in your water heater. The flame rod detects the presence of a flame, while the gas valve controls the flow of gas. When either of these components fails, your water heater will shut down to prevent a potential gas leak or fire hazard. This error is common in Noritz water heaters, especially in models with electronic ignition.

Common Causes

  • Faulty flame rod or gas valve
  • Incorrect gas pressure
  • Clogged or dirty flame rod
  • Wiring issues or poor connections

Diagnostic Steps

If... Check Expected
Pilot light is out Relight the pilot light following your Noritz water heater's manual Pilot light should relight and stay lit
Flame rod appears damaged or dirty Clean the flame rod gently with a wire brush Flame rod should be clean and undamaged
Gas pressure is incorrect Measure the gas pressure using a manometer Gas pressure should be within the manufacturer's specified range (usually 7-11 inches WC)

Applicable Noritz Models

Replacement Parts

Part OEM Number Est. Cost Where to Buy
Flame Rod Noritz 8007200000
Gas Valve Noritz 8007100000

Related Codes on Same Models

Other codes that affect the same Noritz model families as 72.

Code Description Severity
12 Flame Loss Warning
14 Thermal Fuse Failure Warning
16 Over-Temperature Warning
29 Condensate Drain Issue Warning
31 Inlet Thermistor Failure Warning
32 Outlet Thermistor Failure Warning
33 Heat Exchanger Thermistor Failure Warning
43 Water Level/Neutralizer Issue Warning
59 Overheating Abnormality Warning
66 Bypass Flow Control Valve Failure Warning